Service Solution：

With our experienced service technician, Meihua provides comprehensive service solutions to our customers all around of the world, including technical support, spare parts support, training, field service, upgrade, warranty extension, service contract and on demand service.

Technical and spare parts Support:

Meihua service representative provides technical support regarding application, repair and maintenance to custMeihua service representative provides technical support regarding application, repair and maintenance to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold by Meihua.We will provide spare parts for the products repair or replacement after the defective reason is identified. 

Training:

Meihua provides different levels of training to customers, distributors and service partners including marketing, operation, application and troubleshooting, etc. The training method covers classroom, on-site.

Product Warranty:

Meihua’s obligation under this warranty is limited to repair or replace any main units or  parts  free from all defects or deficiency in design,material,workmanship.The warranty period of replace parts under warranty lasts only to the warranty period of original main unit. The warranty period of replace accessories under warranty lasts only to the warranty period of original accessories. The standard Warranty period is 12 months after the shipment arrival.

Warranty  Exemptions:

This warranty shall not extend to:
. Malfunction or damage caused by improper use or man-made failure.
. Malfunction or damage caused by unstable or out-of-range power input.
. Malfunction or damage caused by force majeure such as fire and earthquake.
. Malfunction or damage caused by improper operation or repair by unqualified or unauthorized service people.
. Malfunction or damage caused by use of parts or accessories not approved by Meihua 。
. Malfunction of the instrument or part whose serial number is not legible enough.
. Others not caused by instrument or part itself.